Refund policy
Thank you for shopping at soulabiti.com. Please review our return policy carefully. By placing an order on our Site, you agree to the terms described below.
1. Return Window
Standard Return Window:
You have 7 days from the date you receive your item to request a return.
European Union – Cooling Off Period:
If your order is shipped to any country within the European Union, you have the right to cancel or return your order within 14 days, without needing to provide any justification, subject to the conditions outlined below.
2. Eligibility for Returns
To be eligible for a return:
Your item must be in the same condition in which you received it.
It must be unworn or unused, with all tags attached.
It must be in its original packaging.
You must provide the receipt or proof of purchase.
Note: Items sent back to us without first requesting a return will not be accepted.
3. How to Initiate a Return
Contact Us:
To start a return, please email us at support@soulabiti.in with your order details and reason for the return.
Return Process:
If your return is approved, we will arrange for an executive to pick up your parcel and provide you with detailed instructions on how and where to send your package.
For any questions regarding returns, please feel free to contact us at support@soulabiti.in
4. Damages and Issues
Inspection upon Reception:
Please inspect your order immediately upon receipt. If you find that the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
5. Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Custom or Personalized Products:
Items that have been specially ordered or customized.
Sale Items and Gift Cards:
We cannot accept returns on items purchased on sale or on gift cards.
If you have any questions or concerns about whether a specific item is eligible for return, please contact us at support@soulabiti.com.
6. Exchanges
The fastest way to ensure you get the item you want is to:
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Return the current item (as per the return process above).
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Once the return is accepted, place a new order for the desired item.
7. Refunds
Inspection and Approval:
Once we have received and inspected your return, we will notify you by email whether your refund has been approved.
Refund Process:
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Delay in Refund:
If you have not received your refund after 15 business days from approval, please contact us at support@soulabiti.com.
Effective Date: 11-04-2025
Please review this policy periodically as it may be updated to reflect changes in our operations or applicable laws. If you have any questions, please contact us at support@soulabiti.in
