Privacy policy
This Privacy Policy describes how soulabiti.com (the “Site”, “we”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact Information
If you have additional questions, need more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@soulabiti.in or by mail using the details below:
90-B Gajsinghpura Ajmer Road
Gajsinghpur, 302021
Jaipur, RJ, India
1. Information We Collect
When you visit our Site or make a purchase, we may collect certain information about your device, your interactions with the Site, and the information necessary to process your orders. In this Privacy Policy, any data that can be used to identify you is referred to as “Personal Information.”
A. Device Information
Purpose of Collection:
To load the Site accurately for you and to perform analytics on Site usage so that we can optimize your experience.
Sources:
Automatically collected when you access our Site through cookies, log files, web beacons, tags, or pixels.
Examples of Information Collected:
Web browser version, IP address, time zone, cookie information, the sites or products you view, search terms, and details about how you interact with the Site.
Disclosure:
This information may be shared with our service provider Shopify to help maintain and optimize our Site.
B. Order Information
Purpose of Collection:
To fulfill your orders, process your payments, arrange shipping, provide invoices and order confirmations, and communicate with you regarding your purchases. We also use this information to screen orders for potential risks or fraud and, based on your preferences, to provide you with information or marketing communications.
Sources:
Information provided by you during the checkout process.
Examples of Information Collected:
Your name, billing address, shipping address, payment information (across various payment methods), email address, and phone number.
Disclosure:
Shared with Shopify (our online store processor) for order processing and fulfillment.
C. Customer Support Information
Purpose of Collection:
To provide you with customer support.
Sources:
Information you supply when contacting us for support.
D. Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us so we can take steps to remove the information.
2. How We Use Your Information
We use your Personal Information to:
Ensure the proper functioning of our Site,
Process and fulfill your orders,
Optimize and personalize your browsing experience,
Conduct analytics and improve our services,
Provide customer support,
Comply with applicable laws and regulations,
And, if you have opted in, send you marketing communications.
3. Sharing Your Personal Information
We share your Personal Information with third-party service providers who help us operate our business and provide services on our behalf. For example:
Shopify: We use Shopify to power our online store. For details on how Shopify uses your information, please visit Shopify’s Privacy Page.
Legal Compliance and Protection: We may disclose your information to comply with applicable laws and regulations, or in response to lawful requests (such as subpoenas, search warrants, or governmental orders).
4. Behavioral Advertising
We may use your Personal Information to serve you targeted advertisements or marketing communications we believe may interest you. For instance:
Analytics: We use tools like Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your information here and opt out here.
Opt-Out Options:
You may also opt out of targeted advertising using options from:
Facebook: Facebook Ads Settings
Google: Google Ad Settings
Bing: Bing Ads Preferences
Additionally, you can visit the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info/.
5. Retention of Personal Information
When you place an order, we retain your Personal Information for our records unless and until you request that we erase your data. For information on your right to erasure or to request changes, please see the “Your Rights” section (if applicable).
6. Cookies
A cookie is a small piece of information stored on your device when you visit our Site. We use various cookies (functional, performance, advertising, and social media) to enhance your browsing experience and to provide our services. Cookies help to:
Remember your actions and preferences (such as login details and region selections),
Analyze how visitors use our Site,
And provide targeted marketing.
For more details on the cookies we use (including durations and functions), please refer to our cookie statement below. Note that modifying or blocking cookies might impact your user experience, and may affect the functionality of our Site.
Managing Cookies:
Most browsers automatically accept cookies, but you can adjust your settings via your browser’s “Tools” or “Preferences” menu. For more guidance, visit www.allaboutcookies.org.
Blocking cookies may not entirely prevent information sharing with third parties such as our advertising partners. To opt out of such uses, please follow the instructions in our Behavioral Advertising section.
7. Do Not Track (DNT)
Please note that there is no industry-standard interpretation of “Do Not Track” signals, and as a result, we do not alter our data collection practices in response to these signals.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and indicate the effective date.
9. Complaints
If you have any complaints regarding our privacy practices or our response to your concerns, please contact us using the details above. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. For example, in the UK you may contact the Information Commissioner’s Office (ICO).
Effective Date: 11-04-2025
